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Help is at hand…
This post is a first, actually it’s a second, but I put that down to the perils of a beginner. I somehow deleted my first attempt at a blog on the move. I have been using an iPhone for about two weeks...
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Social media customer service: Letting your customers create a support platform
I was reading an article about Intel’s recent launch of their ‘Intel Newsroom‘. The idea behind the online newsroom was to make it into ‘a social media hub that integrates the company’s Twitter feed,...
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Social media customer service: Being social doesn’t mean you’re helpful
We’ve been having a problem with our company’s Facebook page over the last few months and getting a response, any response, out of Facebook since May has been non-existent. There was a ray of hope in...
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